Privacy policy

Information We Collect

Depending on how you interact with Broken Arrow Grooming, we may collect information such as:

• Your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including products purchased and purchase history.
• Appointment and booking information when you book barbering or grooming services.
• Communications you send to us, including customer service inquiries.
• Information about how you use our website, such as your IP address, browser type, device information, pages viewed, and interactions with the site.
• Information collected through cookies and similar technologies.
• Marketing and advertising information, including interactions with our advertisements and marketing communications.

Payment information may be processed by third-party payment providers. We generally do not directly store complete payment card information.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders.
• Provide and manage barbering and grooming appointments.
• Process payments and refunds.
• Communicate with you regarding orders, appointments, products, or services.
• Provide customer support.
• Improve our website, products, services, and customer experience.
• Prevent fraud and protect the security of our business and customers.
• Send marketing communications when permitted by law.
• Measure the effectiveness of advertising and marketing campaigns.
• Comply with applicable laws and legal obligations.

Applications and Forms

When you apply for a free haircut, an apprenticeship or a job, request a hair system consultation, or apply for a wholesale account, we collect the details you enter, such as your name, email address, phone number, city, Instagram handle, photos or links you share, and your answers to our questions.

We use this information only to review your application or request and to contact you about it. Form submissions are delivered to our shop inbox through a third-party form service. We do not sell this information or use it for advertising. If you’d like us to delete an application, email us and we will remove it.

Shopify

Our online store is hosted through Shopify. Shopify may process personal information in connection with providing ecommerce, checkout, hosting, analytics, security, and related services.

Shopify’s handling of personal information is governed by its own privacy practices and policies.

Appointment Booking

We may use third-party booking and payment platforms, including Square, to provide appointment scheduling and related services. When you book an appointment through a third-party service, information you provide may also be collected and processed by that provider according to its own privacy policy.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use the site, and measure or improve our advertising.

Third-party services we use may also place or access cookies and similar technologies in accordance with their own privacy practices.

Where required by applicable law, we will provide choices regarding certain cookies and tracking technologies.

Advertising and Analytics

We may use third-party analytics and advertising services, such as Google or Meta, to understand website traffic, measure advertising performance, and show relevant advertising.

These providers may collect information about your interactions with our website and other websites or services, subject to their respective privacy policies and your available privacy choices.

How We Share Information

We may share personal information with service providers when reasonably necessary to operate our business. These may include:

• Shopify and ecommerce service providers.
• Payment processors.
• Appointment and scheduling providers.
• Shipping and fulfillment providers.
• Website hosting and technology providers.
• Analytics and advertising providers.
• Email, SMS, and other communication providers.
• Professional advisers and service providers.

We may also disclose information when required by law, to protect our legal rights, to prevent fraud or misuse, or as part of a business transaction such as a merger, sale, or transfer of assets.

We do not sell personal information for money. Certain advertising or analytics activities, however, may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, you may unsubscribe using the instructions included in those communications.

If we offer SMS/text-message marketing, additional terms and consent requirements may apply. Consent to receive marketing messages is not a condition of purchasing our products or services.

Data Retention

We retain personal information for as long as reasonably necessary to provide our products and services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also have rights regarding certain uses or disclosures of personal information for targeted advertising or similar purposes.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information. Mobile Terms of Service Broken Arrow Grooming Last updated: Oct. 7, 2026 The Broken Arrow Grooming mobile message service (the "Service") is operated by Broken Arrow Barbershop LLC (“Broken Arrow Grooming”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Broken Arrow Grooming’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Broken Arrow Grooming through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Broken Arrow Grooming. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Broken Arrow Grooming mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to (801) 709-1280 or email brokenarrowbarbershoporem@gmail.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we may update the “Last updated” date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact: Broken Arrow Grooming, Orem, Utah, United States. Email: brokenarrowbarbershoporem@gmail.com. Phone: (801) 709-1280.