Terms of service

1. General Terms

You may use our website and services only for lawful purposes. You may not misuse the website, interfere with its operation, attempt unauthorized access, or use our content or services in violation of applicable law.

You must be legally able to enter into a binding agreement to make a purchase or enroll in a course. A parent or legal guardian must authorize purchases and participation for minors where required.

You agree to provide accurate contact, billing, shipping, and registration information and to keep that information current.

We may refuse or discontinue service when reasonably necessary, including in cases involving fraud, abuse, harassment, safety concerns, or violations of these Terms, subject to applicable law and any refund obligations.

2. Appointments and Barbering Services

Appointments may be booked through our website or a third-party booking provider such as Square.

Services, prices, appointment lengths, and barber availability may change. Changes will not alter the agreed price of an existing booking without your agreement.

Please arrive on time. Clients who arrive more than 15 minutes late may need to reschedule if there is not enough remaining time to properly complete the service without affecting other scheduled clients.

Any cancellation fees, deposits, or no-show charges will be disclosed before booking. These Terms alone do not impose a cancellation or no-show fee.

Haircuts, beard services, styling, and other grooming services are inherently subjective. Reference photographs and consultations can help communicate a desired result, but we cannot guarantee an exact appearance or an identical result to a photograph.

Results vary depending on hair type, density, texture, growth patterns, existing condition, previous treatments, and styling or maintenance at home.

Please tell your barber about relevant allergies, sensitivities, scalp conditions, or other concerns before your service. We may recommend modifying or postponing a service if we identify a safety concern.

If you have concerns about your service, please contact us promptly so we can discuss an appropriate resolution.

3. Hair Replacement Services

Hair replacement services may include consultations, system selection, ordering, fitting, cutting, attachment, removal, and maintenance.

A hair system is a cosmetic service and does not diagnose, treat, or cure hair loss or any medical condition.

Appearance, comfort, attachment duration, and system lifespan vary based on the system, skin and scalp condition, activity level, maintenance, products used, and other individual factors. Any lifespan or maintenance estimates are estimates unless expressly stated as a written guarantee.

Clients are responsible for following the care instructions provided and attending recommended maintenance appointments.

Please disclose known sensitivities to adhesives, tapes, removers, or other products before treatment. If irritation occurs, stop using the affected product and contact us. Seek medical advice when appropriate.

Prices, deposits, ordering timelines, maintenance costs, and any cancellation or return restrictions for custom or specially ordered systems will be disclosed before you commit to the purchase. Any applicable restrictions remain subject to your rights concerning defective, incorrect, or misrepresented goods.

4. Hair Products and Other Physical Merchandise

We sell hair and grooming products and may offer tools, accessories, apparel, and other physical merchandise.

We aim to describe products accurately. Colors and packaging may appear differently on different screens, and packaging may change over time. We will not substitute a materially different product without your agreement.

Use products only as directed and follow all labels, warnings, and care instructions. Review ingredient information before use, especially if you have known allergies or sensitivities.

Individual results vary based on hair type, skin type, application, and other factors. Unless expressly stated otherwise, our grooming products are cosmetic products and are not intended to diagnose, treat, cure, or prevent disease.

Discontinue use if irritation occurs. Contact a qualified healthcare professional if you experience a concerning reaction.

Products are sold for personal or professional use. Purchasing a product does not authorize you to represent yourself as an approved reseller or distributor of Broken Arrow Grooming.

5. Orders, Pricing, and Payment

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and other disclosed fees will be shown before you complete your purchase.

Payment is due at the time specified during checkout, booking, or enrollment. If we offer installment payments, the payment schedule and any additional conditions will be disclosed before purchase.

Third-party financing or payment services are subject to the provider’s separate terms.

An automated order receipt confirms that we received your order. We may cancel an order for reasons such as unavailable inventory, suspected fraud, or a material pricing error. If we cancel an order after payment, we will refund the amount paid for the canceled items, including applicable taxes and any shipping charges attributable to those items.

If we discover a material error affecting your order, we will contact you and offer the option to proceed on corrected terms or cancel for a refund.

Price changes apply to future purchases and do not change completed purchases.

6. Shipping, Delivery, and Pickup

Available shipping methods, charges, and estimated timelines are provided during checkout or in the applicable shipping policy.

Delivery estimates are not guaranteed arrival dates unless expressly identified as such. We remain responsible for complying with applicable shipping and refund requirements.

If we cannot ship within the stated shipping timeframe, or within the legally required timeframe when none is stated, we will provide the required delay notice and offer the applicable options to agree to a delay or cancel for a prompt refund.

Please provide a complete and accurate shipping address. If an order must be reshipped because of an address error you supplied, additional shipping charges may apply after disclosure and your agreement.

Contact us if your order arrives damaged, contains an incorrect item, or does not arrive. Please retain packaging and provide photographs when reasonably available to help us investigate. A carrier’s delivery scan does not automatically eliminate any rights you may have.

For local pickup, please follow the instructions provided with your order.

7. Returns, Refunds, and Exchanges

Any applicable return window, eligibility requirements, exclusions, and responsibility for return shipping will be stated in our Refund and Return Policy or disclosed before purchase.

Some opened grooming products, used merchandise, custom items, or specially ordered items may be ineligible for change-of-mind returns where that restriction was disclosed before purchase and is permitted by law.

These restrictions do not remove your rights concerning defective, damaged, incorrect, or misrepresented products, or any other rights that cannot legally be excluded.

Contact us before returning an item so we can provide the appropriate instructions. Do not send products to a manufacturer or another location unless we instruct you to do so.

Approved refunds will generally be issued to the original payment method. Processing times may vary by payment provider, subject to any legally required refund timeframe.

8. In-Person Classes and Workshops

Class descriptions will identify the scheduled date, location, subject matter, price, and any required experience, tools, supplies, or models.

You are responsible for reviewing those requirements before enrolling and bringing any items identified as your responsibility.

Any cancellation deadlines, transfer options, deposits, or nonrefundable fees will be disclosed before enrollment. Missing a class or leaving early does not automatically entitle you to a refund, subject to the disclosed policy and applicable law.

If we cancel a class, you may choose a refund of the amount paid for the canceled class or accept an available replacement date. If we materially change its date or location, you may decline the change and receive a refund.

Unless expressly included in the purchase, travel and lodging are your responsibility. Consider flexible travel arrangements.

Participants must follow instructor directions, use tools safely, and treat instructors, models, and other participants respectfully. We may stop unsafe activities or remove a participant for serious misconduct. Any resulting refund will be handled under the disclosed class policy and applicable law.

Participation does not authorize you to perform services that require a license, permit, or supervision you do not hold.

9. Online Courses and Digital Content

Online courses may include videos, downloadable resources, demonstrations, live sessions, or community access.

Your purchase grants you a limited, personal, nonexclusive, nontransferable license to access and use the purchased materials for your own learning and professional development.

You may apply the skills you learn in your lawful professional practice. You may not copy, record, distribute, sell, sublicense, publicly upload, or share our course materials or account access without our written permission, except as permitted by law.

Access duration, included materials, live support, and any download permissions will be stated in the course description. A course purchase does not automatically include future courses, private coaching, or every future update.

You are responsible for having a compatible device and internet connection. Please contact us if you experience an access problem.

Digital refund eligibility and any restrictions will be disclosed before purchase. If we fail to provide the purchased content or it materially differs from what was advertised, we will address the issue in accordance with applicable law.

We may update course content while preserving the material features and access period promised at purchase. If we permanently discontinue paid access before the promised period ends, we will provide an appropriate remedy, which may include equivalent access with your agreement or a refund for the undelivered portion.

10. Educational Results and Apprenticeships

Our education is intended to develop knowledge and practical skills. We do not guarantee a particular skill level, income, employment, business outcome, examination result, or licensing outcome.

Unless a program expressly states otherwise, a certificate of completion is not a professional license, accreditation, or government-issued qualification.

Apprenticeships may require a separate application, enrollment agreement, supervision arrangement, and compliance with state licensing requirements. Applying does not guarantee acceptance, employment, or licensure.

You are responsible for verifying the requirements that apply to your professional activities and location.

11. Accounts and Acceptable Conduct

Keep your login credentials confidential. Notify us promptly if you suspect unauthorized access.

You may not share paid course access, impersonate another person, disrupt a class or online community, upload unlawful content, or harass other users.

We may suspend or terminate access for a material violation of these Terms. Where reasonable, we will provide notice and an opportunity to correct the issue. Refunds, if any, will be determined under the applicable purchase terms and law.

12. Intellectual Property and Recording

Our branding, website content, photographs, videos, course materials, and other original materials are owned by Broken Arrow or used with permission and are protected by applicable intellectual property laws.

You may not use our branding or materials in a way that suggests our endorsement or affiliation without permission.

Purchasing a product or attending a service or class does not automatically give us permission to use your identifiable image, voice, or likeness in advertising. We will obtain separate consent where required for promotional photography or recording.

Participants may not record classes or other participants without our permission and any required consent from those being recorded.

13. Third-Party Services and Privacy

Our website may use or link to third-party services for booking, payments, financing, course hosting, or other functions. Those providers may have their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not control. This does not remove our obligations concerning purchases made from us.

Our Privacy Policy explains how we collect, use, and protect personal information.

14. Disclaimers and Limitation of Liability

We do not guarantee that the website will operate without interruption or that every service, product, or educational experience will achieve your preferred result.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, including lost profits or business opportunities, arising from use of our website, products, services, or education.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury where liability cannot legally be limited, or any other liability that applicable law does not allow us to exclude or limit.

Nothing in these Terms waives any mandatory consumer rights, applicable product warranties, or other protections that cannot legally be waived.

15. Events Beyond Our Reasonable Control

Severe weather, emergencies, transportation disruptions, utility failures, or other events beyond our reasonable control may affect fulfillment or scheduling.

We will communicate material disruptions and offer appropriate options. These events do not eliminate legally required refunds or other remedies.

16. Governing Law and Disputes

These Terms are governed by Utah law, subject to any mandatory protections that apply in your place of residence.

Please contact us first if you have a concern so we can try to resolve it. This does not prevent you from exercising legal rights, filing a claim, or meeting a legal deadline.

Subject to applicable law, disputes may be brought in a court with jurisdiction in Utah County, Utah. This provision does not override a legally protected right to bring a claim elsewhere.

17. Changes to These Terms

We may update these Terms by posting a revised version and changing the “Last updated” date.

Changes apply prospectively. They do not retroactively change the terms of an existing purchase or booking without your agreement, except where required by law.

For ongoing services, we will provide notice of material changes and obtain consent where required.

18. Additional Policies and Severability

A clearly disclosed policy or written agreement specific to your purchase, booking, or enrollment controls over these general Terms if there is a conflict, subject to applicable law.

If a provision is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

19. Contact Us

For questions about these Terms, orders, appointments, products, or education, contact:

Broken Arrow Grooming

Operated by: Broken Arrow Barbershop LLC

Email: brokenarrowbarbershoporem@gmail.com

Mailing address: 375 E 800 S Ste 12, Orem, UT 84097